In your Amazon business, it is crucial that your listings remain active at all times and your products are visible. If an item is suddenly blocked or a flat file error occurs, this can lead to direct revenue losses.
You really don't have time for constant pestering of Amazon support, endless waiting for answers, and the tedious correction of faulty flat files. Instead, you want to focus on your business and your customers.
With clear processes, experience in dealing with support, and the right tools, we ensure that your products are quickly reactivated. This keeps your business stable and allows you to focus on growth.
Experiences with SellerVate
Customer of SellerVate
"I waited weeks for answers from Amazon Support – SellerVate solved the problem in 48 hours. Since then, our listing has been running smoothly again."
Customer of SellerVate
"Flatfile adjusted, product images updated, case number cleanly escalated - all without me having to worry about it."
Customer of SellerVate
"A false review severely damaged our listing. Thanks to quick support, it was removed and our rating was restored."
Amazon Sellers know these problems all too well
Amazon support leaves you stranded
You know it, opening cases for hours, waiting weeks for standard answers, and in the end, your problem is still unsolved. Instead of security, you only feel frustration, stress, and fear of lost revenue.
If your listing suddenly disappears
Your top seller is blocked; incorrect categories or catalog errors block your visibility. Every day without sales means lost money – and the feeling of losing control over your business.
Your business is running on the clock
Open cases not only cost you nerves, but also hard cash. Every day of delay means decreasing sales, missed opportunities, and sleepless nights. Instead of growing, you're fighting for survival.
Complicated catalog and variant errors
Incorrectly linked products, duplicate entries, or faulty variants rob you of time and nerves. Instead of focusing on your business, you struggle with an unmanageable system that blocks you at the worst possible moment.
Lost ranking positions
Even small errors or blocks cause your products to drop in ranking. What you have painstakingly built up is gone in a few days – and the competition immediately exploits the gap for themselves.
How we change the everyday lives of Amazon sellers
Amazon Support gives you Copy-Paste answers? We deliver real solutions.
More sales through quick problem solving
As soon as your listing is back online, your sales will also flow back. Instead of waiting for days for copy-paste answers from Amazon support, we take care of a quick and reliable solution. We understand that every day with blocked products costs real money. That's why we do everything we can to keep downtimes as short as possible and boost your sales immediately.Your advantage: no endless waiting times, no lost sales. Instead, predictable sales, security in daily business, and the good feeling that your business continues to run while others are still on hold.
Back to your core business
Your time is too valuable to burn on endless support cases. We take over complete case management and free up your back.
Your advantage: no more annoying back and forth, more focus on new products, marketing, and growth. You gain back time for what truly drives your business forward.
Optimized listings that convince customers
Your products deserve to be found. With targeted SEO strategies and appealing listings, we increase your visibility and boost the likelihood of purchase.
Your advantage: more reach, more clicks, and more sales. Your revenue grows because more visitors become buyers.
OUR SERVICES
This is how we make your Amazon business easier and more successful
We solve Amazon problems quickly and reliably – whether support cases, catalog errors, or flat file chaos. SellerVate knows the internal processes and gets your account back on track.
Amazon Troubleshooting
We help Amazon sellers solve problems where Seller Support fails - from listing suspensions to flatfile chaos to account restrictions.
Our team knows the internal processes, knows how to escalate cases properly, and will quickly get your account back in the green.
Amazon Account Management
We manage your Amazon account operatively, quickly and with a focus on growth. SellerVate ensures stability, clear processes and long-term success.
Amazon Listing Optimization
We optimize titles, keywords, and content to achieve more visibility and sales on Amazon.
OUR Case Studies
How we relieve Amazon sellers
Problem: Hidden Image
"I waited weeks for answers from Amazon Support – SellerVate solved the problem in 48 hours. Our listing has been running smoothly ever since."
Customer of SellerVate
PROBLEM: FlatFile Issues
"Flatfile adjusted, product images updated, case number cleanly escalated – all without me having to worry about it."
Customer of SellerVate
PROBLEM: Product Block
"Multiple listings were blocked by Amazon due to policy violations. Through a detailed analysis of the blocking reasons, the creation of clear action plans, and close coordination with Amazon support, the affected products could be reactivated and made active again within a few days."
Customer of SellerVate
PROBLEM: No Amazon Buy Box
"The product initially received no Buy Box allocation. After intensive and persistent communication with Amazon support, as well as a thorough review of the offer and seller data, activation was achieved. Subsequently, the offer was again confirmed by Amazon as Buy Box-eligible."
Customer of SellerVate
ERROR: 8541 Error
"A product was blocked by Amazon with error code 8541 because it was allegedly listed in the wrong category. After analysis, the cause was identified, correctly documented, and the product data adjusted. After updating the ASIN, the listing could be reactivated without further errors."
Customer of SellerVate
Problem: Incorrect unit representation for ASIN corrected
"A seller had problems with incorrect quantity display for several ASINs – Amazon did not show the units correctly. Our team analyzed the cause, initiated the necessary attribute update, and brought the listings back to the correct status within a very short time."
Customer of SellerVate
Problem: Product Deactivation After Customer Complaint
"After a customer complaint, the product was taken offline. Through a targeted action plan and the adjustment of product data according to Amazon guidelines, we were able to quickly resolve the issue and successfully reactivate the listing."
Customer of SellerVate
Problem: Unlawful Customer Review
"A negative review violated Amazon policy and affected the product rating. After thorough investigation and targeted communication with Amazon support, the affected review was removed and the listing was displayed correctly again."
Customer of SellerVate
Problem: Product not indexed
"A product was not displayed in Amazon search results despite an active offer. After technical analysis and repeated coordination with Amazon support, the necessary updates were made to the system. After the indexing phase was completed, the product reappeared correctly in the search results."
Customer of SellerVate
Problem: Brand Update
"A product continued to display the old brand on the frontend after a brand change. After consultation with Amazon support, the brand was successfully updated in the system. After a few days, the adjustment was visible on the product detail page."
Customer of SellerVate
The SellerVate Framework for Troubleshooting
SellerVate uses a structured, data-driven approach to efficiently diagnose and resolve listing issues. Our framework is designed to restore catalog health and prevent future problems.
We help Amazon sellers manage their accounts stably, profitably and stress‒free.
SellerVate stands for fast support, operational excellence, and solutions that really work – from account management to problem escalation with Amazon.
2500+
Successfully resolved seller support cases
48h
Average problem resolution time
100%
Customer satisfaction through precise implementation
24/7
Account Support with very fast response times
Fast Problem Solving
We resolve Amazon cases in hours, not weeks.
Direct contact person
No ticket system – you talk to real experts.
Deep Amazon Access
We know the internal processes and escalate selectively.
Free PDF DOCUMENT 📄
Fix Amazon problems & get more sales – with optimized listings that really work.
This checklist shows you how to quickly identify faulty or poorly performing listings, optimize them correctly, and achieve sustainable results – without endless support loops. Based on real-life seller cases.
Your team for professional Amazon management
About SellerVate
We are a young, dynamic team that truly relieves Amazon sellers. Instead of leaving you alone with support loops and endless problems, we directly handle your cases – quickly, reliably, and without detours.We rely on clear communication, short response times, and solutions that show immediate effect. For you, this means: less stress, more focus on your business, and a partner who works with you at eye level.
Lukas
Account Manager
Specialist for seller support, flatfiles & operational solutions that work.
Cüneyt
Account Manager
Brings structure to complex cases and ensures your account runs stably.
Dennis
Amazon SEO Expert
Optimizes listings that are better found on Amazon with targeted SEO.
Martha
Amazon Content Designer
Designs listings, A+ Content, and Brand Stores with a focus on performance.
FAQ – Frequently Asked Questions
How quickly do I get an answer?
We usually get back to you within 2 hours – often even faster. We prioritize urgent cases immediately.
How much does your support cost?
That depends on the scope of the case. In a free initial consultation, we will clarify your concerns and make you a transparent offer – with no hidden costs.
How does the collaboration work?
You book an initial consultation, we clarify your request and make you a concrete offer. After that, we start immediately – uncomplicated and without lengthy coordination.
Do you also offer account management?
Yes! On request, we take over the complete operational account management – reliably, structured and tailored to your goals.
Do you also handle PPC management?
No, that is not our core focus – but: We work closely with specialized PPC partners whom we are happy to recommend if needed.
I've had bad experiences with service providers – how do I know you're better?
We speak plainly, deliver real results, and let our work speak for itself. If you wish, we can put you in touch with existing customers who can tell you about their collaboration with us.
