Amazon gives you copy-paste answers.
We protect your revenue.
Suppressed listings, rejected appeals, compliance risks – we solve exactly the Amazon problems Seller Support fails at. Structured, documented and verifiable.
Three ways to solve your Amazon problem
We fix an urgent case right away. But the next Amazon problem is coming – and only ongoing support protects you from it. That's why most sellers choose account management.
Urgent help for a specific case
Suppressed listing, rejected appeal, blocked ASIN? We solve exactly that one case – fast and with no commitment.
- Clearly defined task with a fixed scope
- Fast, cleanly documented solution
- No minimum term, no subscription
Account Management & Ongoing Protection
We take over your day-to-day Amazon operations and catch problems before they cost you revenue. One dedicated contact – and no more Seller Support chaos.
- A dedicated contact instead of a ticket lottery
- Proactive monitoring of account health & listings
- Your cases get priority handling
Enterprise, White Label & Training
For agencies, aggregators and larger brands – including training for your in-house team.
- Live training & workshops for your Seller Central team
- Onboarding & knowledge transfer for your team
- White-label fulfilment for agencies
- Tailored scope of services
These are the Amazon cases we solve
A small problem in Seller Central that nobody tackles quickly turns into a revenue problem. Here are the most common cases – and what happens if they're left sitting.
See real cases & solutionsIt's not the problem that costs you the most.
It's the time until it's solved.
Every day a listing is suppressed, not indexed or without the Buy Box costs you revenue. And the damage grows with every day nobody actually fixes the problem – most sellers react too late.
The problem appears
Listing suppressed, Buy Box gone or not indexed. Revenue starts to slip quietly – often unnoticed.
Ranking & visibility drop
Amazon's algorithm demotes the listing and competitors overtake you. Now it costs you twice.
Revenue collapses
Rebuilding ranking & BSR often takes months – if it fully recovers at all.
Real cases. Documented results.
No stock photos, no made-up quotes. Click a case to open the full story: starting point, approach, result and the real Amazon document.
Brand approval secured in 24 hours
All documents correct – yet nothing but rejections.
4 suppressed listings reinstated
Four ASINs suppressed at once – the product wasn't the problem.
Error 8541: Amazon catalogue conflict resolved
The listing couldn't be created – one frozen attribute blocked everything.
Correct EAN – and still blocked
EAN correct, brand registered, listing clean – Amazon didn't recognise it.
Appeal rejected – because of the presentation
The product wasn't the problem – the structure of the data was.
Suddenly a “children's toy”
Just the phrase “suitable for children” triggers Amazon's block.
What clients write after the fix
Original messages from active cases – unedited, only names blurred for privacy reasons. (Messages in German, translated here.)
Specialist, not a full-service agency
We don't do “a bit of everything”. We go deep on Amazon operations & revenue protection – and prove it with documented cases, not promises.
- Specialised in exactly this area – Amazon operations & revenue protection, backed by real case studies.
- We question every case and look for the root cause – instead of working through tickets by the book.
- No long contract terms – you stay because it works, not because you have to.
- One contact + a network of specialists for everything else – without agency overhead.
- Generalist – Amazon is just one item among many, with no real depth.
- Tickets by the book – the actual root cause often stays untouched.
- 12–24 month minimum terms and lock-in contracts.
- Lots of contacts, long chains, little accountability.
Your Amazon team.
By your side for the long run.
More than 5,000 solved cases make up our experience – and we don't use it for a one-off project, but to keep your account running, clean and growing for the long term.
Get to know usIn the end, there's one thing you're really buying back: time.
Most sellers come to us because they're tired of losing hours to cases, flat files and support loops. We take over your day-to-day Amazon operations – and, through our network, everything else that comes up.
You get your time back
No more support loops. We handle cases, escalations, flat files and all the daily details – you put your time into product, sourcing and growth.
One contact for everything
You don't coordinate five service providers. Our network of specialised freelancers covers every area – one contact, everything from a single source.
We push through where support gives up
Facts, structure, direct routes. We solve problems standard support fails at – documented until they're solved, just like in our cases.
Review removal – in two stages, so nothing gets left behind
We handle review removal through two specialised solutions from our network. First, every review is checked against Amazon's Community Guidelines. Whatever can't be removed there but is legally challengeable goes to the lawyer-backed solution.
Guideline-based removal
Every critical review is checked sentence by sentence against Amazon's Community Guidelines and reported precisely – no law firm, no power of attorney, no effort on your side.
- Shipping or seller complaints instead of product feedback
- Insults, promotion, other products or off-topic content
- You only pay per review actually removed
Legal route for the rest
Not every damaging review breaks the guidelines. But if it contains false statements of fact or harms your business, it can often only be challenged legally – via a partner law firm, directly with Amazon.
- False statements of fact about your product or brand
- Damaging claims Amazon leaves online at guideline level
- Cases that weren't removed in stage 1
Why the combination delivers more
We'll show you where your revenue is leaking – in 30 minutes.
Before you book anything: let us take a look. We analyse your account and give you clear findings – free, no obligation and no sales pitch.
- Account health & compliance check – open risks made visible
- Overview of blocked & at-risk listings – where revenue is currently being left on the table
- Concrete immediate action plan – what should be fixed first
- Assessment of your revenue risk – straight talk instead of guesswork
Structure, not gut feeling
A clear process to diagnose problems efficiently, fix them – and prevent future ones.
Identify the root cause
Clean data analysis before anything gets changed.
- Check suppression alerts & quality indicators
- Data consistency across ASINs & categories
- Keep an eye on bulk uploads & template changes
Lasting solution
Attributes & structures that stay stable for good.
- Correct attributes with the right flat file templates
- Validate SKU–ASIN relationships
- Policy-compliant, structured escalation
Validate & monitor
Check the impact and secure it for the long term.
- Confirm listings are restored
- Monitor impressions, sessions & conversions
- Documentation & regular review points
Frequently asked questions
Usually within 2 hours – often faster. Urgent cases get priority right away.
In 30 minutes you get honest findings on your account: open risks, blocked or at-risk listings and a concrete action plan – even if we don't end up working together.
Then we'll tell you upfront in the audit – clearly and honestly. We only take on cases where we can realistically make a difference. No sugar-coating, no flying blind.
That depends on the scope of the case. After the free audit you get a transparent quote – no hidden costs.
Yes. If you like, we take over your complete day-to-day account management – reliable, structured and aligned with your goals. That frees up your time for what really matters: your product and your growth.
Account management is our core, but far from everything. Through our network of specialised freelancers we cover every Amazon-related area – review removal, PPC & advertising, graphics & design, compliance and more. You have one contact and don't have to find and coordinate five service providers yourself. Just ask – we have the right specialist.
Your time is better invested in product, sourcing and growth than in support loops, flat file errors and escalations. We take the day-to-day Amazon operations off your hands – you get time and peace of mind back, knowing it's done right.
Yes – in two stages. First, starfix.ai checks and reports reviews that violate Amazon's Community Guidelines; you only pay per removal. Reviews that aren't removed there but contain, for example, false statements of fact are handled by salesfix.ai, the lawyer-backed solution via a partner law firm. That way you only pay legal fees where they're genuinely needed. How it works
We speak plainly, deliver real results and document them – just like in our cases. On request, we'll put you in touch with existing clients.
Submit your Amazon case.
Briefly describe your problem – like an Amazon case, except a real SPN partner takes care of it instead of a bot. Here's how it works: